Refund policy

This Refund and Return Policy outlines the conditions under which refunds or returns will be accepted for purchases made from Kutu Me LLC. By completing a purchase, you agree to the terms outlined below.

General Policy

  • Due to the nature of our product being customized and personalized, we do not accept returns or offer refunds unless the product is damaged upon arrival or fails to arrive at the customerโ€™s address.

Damaged Items

If you receive a product that is damaged:

  1. You must report the issue within 7 days of receiving the product.
  2. Provide clear photographic evidence of the damage, showing both the product and its packaging.
  3. Upon verification, we will:
    • Offer a replacement product, or
    • Provide a full refund, based on your preference.

Non-Delivered Items

If your order does not arrive:

  1. Contact us as soon as possible.
  2. Provide documentation or evidence (e.g., a report from the shipping carrier) confirming non-delivery.
  3. Once verified, we will:
    • Issue a full refund, or
    • Send a replacement product, depending on your choice.

Return Shipping Costs

  • In the case of damaged products that require a return, the return shipping costs will be covered by us.
  • Please retain the shipping receipt as proof of return for reimbursement purposes.

Non-Refundable Situations

We do not offer refunds or returns in the following cases:

  • Change of mind after purchase.
  • Errors caused by the customer in the customization process (e.g., incorrect video files uploaded).
  • Products reported as damaged outside the 7-day notification period.

How to Request a Refund or Return

To initiate a refund or return request:

  1. Email us at kutumeofficial@gmail.com.
  2. Include your order number, photo evidence, and a description of the issue.
  3. We will respond within 2 business days with further instructions.

For additional questions or concerns, please contact us at kutumeofficial@gmail.com.