Shipping policy
Shipping Policy
This Shipping Policy outlines the terms and conditions related to the shipping of products purchased fromย Kutu M&E. By completing a purchase, you agree to the terms outlined below.
Order Processing Time
- All orders are processed within 1-2 business days after payment is confirmed.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Delivery Times
- We ship all orders using USPS.
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Domestic Shipping (United States):
- Estimated delivery time is 3-5 business days.
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International Shipping:
- Delivery times vary depending on the destination country.
Shipping Costs
- Domestic Shipping (United States): Free shipping is available for all orders.
- International Shipping: Shipping costs are calculated during checkout based on the destination and package weight. Customers are responsible for any customs duties, taxes, or additional charges imposed by the destination country.
Tracking Information
- All orders include a tracking number, which will be provided to you once your order has been shipped. You can use this number to monitor the status of your shipment.
Non-Delivered or Delayed Shipments
- If your order fails to arrive, we will verify the non-delivery status with the shipping carrier.
- Once verified, we will send a replacement product to the same shipping address.
Limitations
We are not responsible for:
- Delays caused by customs clearance processes for international shipments.
- Incorrect shipping addresses provided by customers during checkout.
For any questions or concerns regarding our shipping policy, please contact us at kutumeofficial@gmail.com. We will respond within 2 business days.
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